NHS Waiting Lists & Support Service

Waiting List Support Service

If you are a patient on a waiting list for treatment, the waiting list support service can help you in many ways. 

  • review your situation while you are on the waiting list, to see if there is any additional support that could help improve your quality of life and independence.
  • help with referrals to other health board services such as physiotherapy, occupational therapy, Expert Patient Programme, specialist nurses and smoking cessation.
  • help with referrals to community services such as care and repair, Delta Wellbeing or Dewis Cymru.
  • support you to take control over your condition while you are waiting for treatment.
  • provide reassurance and advice on what you can do if your symptoms deteriorate.

You can contact the WLSS in a variety of ways, our office is open Monday to Friday from 9am to 5pm (excludes bank holidays):

Telephone: 0300 303 8322 and choose option 3

Email: ask.hdd@wales.nhs.uk

The NHS has devised an information guide to help patients better understand how long people are waiting for services provided by the each Local Health Board.  

It is important to bear in mind:  

It is important that you are supported to keep yourself well whilst you wait. You can visit the Waiting WellLive Well and Health A-Z pages of this website. Your local health board’s website may also have further information and help.

Please note some specialties are greyed out and not clickable as there is not enough patient data to be able to report wait times.

If you are not sure which specialty you have been referred to, please check any correspondence that you have received from your hospital as this information should be included.

Preparing for Treatment

Preparing for treatment involves thinking about your routines, activities, eating patterns, habits, lifestyle, and to change some of these in order to improve your health and wellbeing. 

Lifestyle Apps

Health applications can be a great way to manage your health and wellbeing, however there are thousands available.  Finding the right one can be confusing and it can difficult to know which ones will have any benefit or are safe to use.